Open an existing support ticket

Access Your Existing Support Ticket with Priority Assistance

Experience seamless access to your ongoing support requests through our intuitive online ticketing system. When you need to check the status of your support, update your request, or seek further assistance, we are dedicated to providing timely and effective solutions to minimize disruptions to your work.

To Access Your Existing Ticket:

Enter Your Ticket ID: Locate the unique Ticket ID provided when you initially submitted your support request.
Enter Your Email Address: Use the email address associated with your support account to verify your identity.
Click Submit: Our team will promptly retrieve your ticket details, allowing you to view updates, add comments, or request additional assistance as needed.

Additional Support Options

Additional Support Options:

If your existing ticket requires further attention, we offer secure remote support through TeamViewer and other trusted remote access tools, subject to availability. This ensures that complex issues are addressed efficiently and effectively.

Your Satisfaction is Our Priority

We are committed to delivering professional and prompt assistance every time you access your support ticket. Our goal is to ensure your experience is seamless, efficient, and meets your satisfaction.

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Other remote assistance options:

Splashtop: Offers remote access and support solutions, allowing users to connect to and manage devices across different platforms. It provides features like remote printing, file transfer, and session recording. It’s suitable for both individuals and businesses seeking to maintain connectivity with their files and team members from anywhere. Visit Splashtop’s website for more details.
LogMeIn Pro: Provides remote access capabilities, enabling users to access their computer from any device, along with 1TB of cloud storage for easy file sharing. It focuses on remote access to personal computers for work purposes and includes features like remote printing and high-quality audio streaming. LogMeIn Pro is particularly beneficial for professionals who need to access their files remotely. More information can be found on LogMeIn’s website.
RealVNC Connect: A remote access tool that supports multiple platforms, allowing users to remotely access devices. It offers features like 256-bit AES encryption for secure connections, attended and unattended access, and does not charge on a per-user basis, making it cost-effective for businesses with multiple users. Visit RealVNC’s website for further details.
NoMachine: Utilizes NX technology to provide a high-quality remote desktop experience with features like live audio and video streaming, file access, and session recording. It’s available for personal and enterprise use, supporting all major operating systems and offering its services for free. For more information, check out NoMachine’s website.
Dameware Remote Everywhere: A cloud-based, lightweight, and OS-independent support and administration tool. It offers robust remote access features suitable for small to medium businesses and integrates well with other products for comprehensive IT support. Detailed information is available at Dameware’s website.
Zoho Assist: A cloud-based remote access and support tool that integrates with a wide range of Zoho’s collaboration tools. It offers features like on-demand remote support, screen sharing, and is supported by enterprise-grade security. Zoho Assist is suitable for providing remote support and accessing a wide range of devices. Learn more on Zoho’s website.
RemotePC: Designed for both consumers and professional teams, it allows remote access to devices 24/7 from any location. Features include collaboration tools, session recording, and cross-platform support. For more details, visit RemotePC’s website.
GoToMyPC: Enables users to remotely access files, applications, and data, featuring remote printing and drag-and-drop file transfer. It’s aimed at individuals and teams needing access to their work devices from anywhere. More information can be found on GoToMyPC’s website.

UltraVNC: A powerful, easy-to-use software that can display the screen of another computer (via internet or network) on your own screen. This tool allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you were sitting in front of it, right from your current location. It’s particularly useful for technical support to access and control a client’s computer. UltraVNC supports Windows systems and offers features such as file transfers, video driver support, text chat, and session encryption. Further details can be found at UltraVNC’s website.
Join.me: This tool is a flexible online meeting and conferencing solution that supports multiple people connecting from various locations simultaneously. It is supported by both Windows and Mac OS X. Join.me provides features like unlimited audio, which allows anyone to join a call on any device, whether it’s through internet calling (VoIP) or phone lines. It also offers one-click meeting scheduling, recording, and phone numbers in 40 countries to facilitate conferencing. This makes it a great choice for virtual meetings, webinars, and team collaboration. More information is available on Join.me’s website.

ConnectWise Control (formerly ScreenConnect): This tool provides robust remote support, access, and meeting capabilities. It’s particularly effective for IT support teams offering remote assistance. ConnectWise Control is praised for its comprehensive feature set and flexibility, supporting a wide range of use cases from individual to enterprise levels.
Dameware Remote Support and Dameware Remote Everywhere: Dameware offers both on-premises and cloud-based remote support solutions. It’s known for its strong integration capabilities, particularly with Active Directory, enhancing security and user management. Dameware’s solutions are designed to support robust remote access for both support teams and end-users, making it a versatile choice for businesses of all sizes.
AnyDesk: Highly regarded for its performance and lightweight design, AnyDesk offers a fast and secure remote desktop experience. It supports a broad range of platforms and is suitable for both personal and professional use, with strong security features and easy file transfers.
Chrome Remote Desktop: This free service from Google allows users to remotely access their computer through the Chrome browser or a Chromebook. It’s known for its simplicity and ease of use, making it a good option for those needing basic remote access without additional cost.
Microsoft Remote Desktop: Available on Windows, this built-in feature allows users to connect to another computer over a network. It’s particularly useful for those already embedded within the Windows ecosystem, offering a seamless remote access experience without the need for third-party software.

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