Helpdesk Support Page
Helpdesk Support Page

Welcome to our support portal. Please choose an option below to access your support needs:
- Sign In: Access your account for full support features.
- Register Now: Don’t have an account? Sign up for easy access to your tickets.
- Sign In Using One-Time Password: A quick, secure way to log in without a password.
- Create New Ticket as Guest: No account? Submit a support ticket as a guest.
- Open Existing Ticket Using One-Time Password: Retrieve and track your existing ticket.
Select the option that best suits you, and let us assist you promptly!
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Other Remote Assistance Options:
For Personal Use:
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Splashtop
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Key Features: Offers remote access with features like file transfer, remote printing, and session recording. It supports a variety of platforms, including Windows, macOS, iOS, and Android.
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Best For: Individuals needing secure remote access to personal devices for work or entertainment.
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Pricing: Affordable plans for both personal and business use.
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Learn More: Visit Splashtop
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NoMachine
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Key Features: Free for personal use, provides high-quality remote desktop experience, live audio/video streaming, and full session recording. Supports major operating systems including Windows, macOS, Linux, and Raspberry Pi.
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Best For: Personal users who require a robust, free remote access tool with multimedia support.
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Pricing: Free for personal use; enterprise solutions are also available.
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Learn More: Visit NoMachine
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Chrome Remote Desktop
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Key Features: A simple, free solution that allows users to access their computer from another device via the Chrome browser or Chromebook. No additional software required.
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Best For: Users looking for a no-cost, easy-to-use solution for basic remote access.
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Pricing: Free
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Learn More: Visit Chrome Remote Desktop
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Microsoft Remote Desktop
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Key Features: Built-in feature on Windows, providing seamless remote access within the Windows ecosystem. Includes features like remote printing and file access.
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Best For: Windows users who need an integrated remote access solution without additional software.
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Pricing: Free with Windows devices.
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Learn More: Visit Microsoft Remote Desktop
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For Small to Medium Businesses:
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LogMeIn Pro
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Key Features: Provides remote access to personal computers, 1TB cloud storage for easy file sharing, and features like high-quality audio streaming and remote printing.
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Best For: Small businesses and freelancers who need to remotely access and manage their files securely.
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Pricing: Offers various subscription plans, including premium business plans.
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Learn More: Visit LogMeIn
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RemotePC
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Key Features: Allows 24/7 remote access, file transfer, session recording, and cross-platform support. It’s a scalable solution, ideal for businesses needing remote access to devices from anywhere.
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Best For: Remote teams and businesses looking for collaboration tools and seamless file access across devices.
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Pricing: Offers both individual and business pricing tiers.
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Learn More: Visit RemotePC
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Dameware Remote Everywhere
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Key Features: A cloud-based remote support tool with a lightweight interface, ideal for small to medium businesses. It integrates well with other tools for system administration and IT support.
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Best For: SMBs needing secure, efficient remote IT support and administration tools.
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Pricing: Offers tiered pricing based on team size and features.
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Learn More: Visit Dameware
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Zoho Assist
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Key Features: A cloud-based remote access and support tool that integrates well with Zoho’s suite of business collaboration tools. Features include on-demand remote support and screen sharing.
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Best For: Small to medium businesses and IT support teams needing integration with Zoho products.
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Pricing: Affordable pricing for small businesses, with flexible subscription models.
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Learn More: Visit Zoho Assist
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GoToMyPC
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Key Features: Remote access for personal or business use with drag-and-drop file transfer and remote printing.
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Best For: Remote teams and individuals needing quick and secure access to files, applications, and devices.
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Pricing: Subscription-based pricing with a free trial.
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Learn More: Visit GoToMyPC
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For IT Support & Enterprises:
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RealVNC Connect
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Key Features: Offers 256-bit AES encryption for secure access, supports attended and unattended access, and does not charge on a per-user basis, making it cost-effective for large businesses.
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Best For: IT teams and businesses with multiple users who need secure, flexible remote access to devices.
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Pricing: Pricing based on the number of devices and features required.
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Learn More: Visit RealVNC
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ConnectWise Control (formerly ScreenConnect)
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Key Features: Provides robust remote support, access, and meeting capabilities. Highly flexible and scalable, it’s designed for IT support teams and MSPs (Managed Service Providers).
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Best For: IT teams, MSPs, and businesses needing a robust solution with meeting and support features.
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Pricing: Pricing varies based on usage and features.
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Learn More: Visit ConnectWise
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Dameware Remote Support
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Key Features: This tool provides both on-premises and cloud-based remote support. Strong integration with Active Directory enhances security and user management.
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Best For: Large organizations and enterprises looking for a comprehensive support solution with strong security features.
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Pricing: Flexible pricing for different business sizes.
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Learn More: Visit Dameware Remote Support
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For High-Performance & Specialized Use:
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AnyDesk
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Key Features: Known for its lightweight design and performance, AnyDesk provides high-speed remote access with strong security features and easy file transfers.
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Best For: Users needing a high-performance tool for remote access, especially for technical work.
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Pricing: Affordable pricing with options for both personal and business use.
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Learn More: Visit AnyDesk
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UltraVNC
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Key Features: A free and open-source tool for Windows users, UltraVNC allows you to control another computer via the internet. It’s particularly useful for technical support teams needing to provide remote assistance.
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Best For: IT support teams and technical professionals who need remote access with file transfer and session encryption features.
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Pricing: Free
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Learn More: Visit UltraVNC
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Join.me
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Key Features: Provides flexible online meetings with unlimited audio, screen sharing, and recording. Great for team collaboration and virtual meetings.
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Best For: Businesses looking for an easy-to-use solution for online meetings and collaborations.
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Pricing: Subscription plans with free and premium options.
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Learn More: Visit Join.me
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Comparative Summary of Features:
Tool | Best For | Pricing | Key Features | Security Features | Platform Support | Use Case | Integration Options | Session Recording | Remote Printing | Cross-Platform Support | Remote File Transfer | Link |
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Splashtop | Personal & Business | Affordable | Remote printing, file transfer, session recording | 256-bit AES encryption | Windows, macOS, iOS, Android | Remote access, IT support | Cloud storage, business integrations | Yes | Yes | Yes | Yes | Visit Website |
NoMachine | Personal | Free | High-quality multimedia support, session recording | 256-bit AES encryption | Windows, macOS, Linux, Raspberry Pi | Remote desktop experience | None | Yes | No | Yes | Yes | Visit Website |
Chrome Remote Desktop | Personal | Free | Browser-based access, no installation | No specific encryption details | Windows, macOS, Linux | Basic remote access | Google account integration | No | No | Yes | Yes | Visit Website |
LogMeIn Pro | SMBs, Freelancers | Subscription | 1TB cloud storage, remote printing, high-quality audio streaming | 256-bit AES encryption, 2FA | Windows, macOS | Remote access, file sharing | Cloud storage, business integrations | Yes | Yes | Yes | Yes | Visit Website |
Dameware Remote Everywhere | SMBs | Subscription | Cloud-based support, system administration | 256-bit AES encryption | Windows, macOS | IT support, system administration | Active Directory integration | Yes | Yes | Yes | Yes | Visit Website |
Zoho Assist | SMBs, IT Support | Flexible | On-demand support, screen sharing | 256-bit AES encryption | Windows, macOS, Linux | Remote support, device management | Zoho suite integration | Yes | Yes | Yes | Yes | Visit Website |
RemotePC | Teams, SMBs | Subscription | Remote access, session recording | 256-bit AES encryption | Windows, macOS, Linux, iOS, Android | Collaboration, remote access | Cloud storage, collaboration tools | Yes | Yes | Yes | Yes | Visit Website |
GoToMyPC | Remote Teams | Subscription | Drag-and-drop file transfer, remote printing | 256-bit AES encryption | Windows, macOS | Remote access, file transfer | None | Yes | Yes | Yes | Yes | Visit Website |
RealVNC Connect | IT Teams | Subscription | Multi-user access, attended and unattended support | 256-bit AES encryption, 2FA | Windows, macOS, Linux | Business, IT support | Business integrations | Yes | Yes | Yes | Yes | Visit Website |
AnyDesk | Professionals | Affordable | Fast, lightweight, high-performance remote access | 256-bit AES encryption | Windows, macOS, Linux, iOS, Android | Technical access, remote desktop | None | Yes | No | Yes | Yes | Visit Website |
UltraVNC | IT Support | Free | Remote desktop, file transfer | Session encryption | Windows | Remote support | None | Yes | Yes | Yes | Yes | Visit Website |
Join.me | Business Collaboration | Subscription | Unlimited audio, meeting scheduling | 256-bit AES encryption | Windows, macOS, Linux | Virtual meetings, webinars | Audio, scheduling, screen sharing | Yes | No | Yes | Yes | Visit Website |
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