Helpdesk Support Page

Helpdesk Support Page

Helpdesk Support Page

Welcome to our support portal. Please choose an option below to access your support needs:

  • Sign In: Access your account for full support features.
  • Register Now: Don’t have an account? Sign up for easy access to your tickets.
  • Sign In Using One-Time Password: A quick, secure way to log in without a password.
  • Create New Ticket as Guest: No account? Submit a support ticket as a guest.
  • Open Existing Ticket Using One-Time Password: Retrieve and track your existing ticket.

Select the option that best suits you, and let us assist you promptly!


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Other Remote Assistance Options:

For Personal Use:

  1. Splashtop

    • Key Features: Offers remote access with features like file transfer, remote printing, and session recording. It supports a variety of platforms, including Windows, macOS, iOS, and Android.

    • Best For: Individuals needing secure remote access to personal devices for work or entertainment.

    • Pricing: Affordable plans for both personal and business use.

    • Learn More: Visit Splashtop

  2. NoMachine

    • Key Features: Free for personal use, provides high-quality remote desktop experience, live audio/video streaming, and full session recording. Supports major operating systems including Windows, macOS, Linux, and Raspberry Pi.

    • Best For: Personal users who require a robust, free remote access tool with multimedia support.

    • Pricing: Free for personal use; enterprise solutions are also available.

    • Learn More: Visit NoMachine

  3. Chrome Remote Desktop

    • Key Features: A simple, free solution that allows users to access their computer from another device via the Chrome browser or Chromebook. No additional software required.

    • Best For: Users looking for a no-cost, easy-to-use solution for basic remote access.

    • Pricing: Free

    • Learn More: Visit Chrome Remote Desktop

  4. Microsoft Remote Desktop

    • Key Features: Built-in feature on Windows, providing seamless remote access within the Windows ecosystem. Includes features like remote printing and file access.

    • Best For: Windows users who need an integrated remote access solution without additional software.

    • Pricing: Free with Windows devices.

    • Learn More: Visit Microsoft Remote Desktop

For Small to Medium Businesses:

  1. LogMeIn Pro

    • Key Features: Provides remote access to personal computers, 1TB cloud storage for easy file sharing, and features like high-quality audio streaming and remote printing.

    • Best For: Small businesses and freelancers who need to remotely access and manage their files securely.

    • Pricing: Offers various subscription plans, including premium business plans.

    • Learn More: Visit LogMeIn

  2. RemotePC

    • Key Features: Allows 24/7 remote access, file transfer, session recording, and cross-platform support. It’s a scalable solution, ideal for businesses needing remote access to devices from anywhere.

    • Best For: Remote teams and businesses looking for collaboration tools and seamless file access across devices.

    • Pricing: Offers both individual and business pricing tiers.

    • Learn More: Visit RemotePC

  3. Dameware Remote Everywhere

    • Key Features: A cloud-based remote support tool with a lightweight interface, ideal for small to medium businesses. It integrates well with other tools for system administration and IT support.

    • Best For: SMBs needing secure, efficient remote IT support and administration tools.

    • Pricing: Offers tiered pricing based on team size and features.

    • Learn More: Visit Dameware

  4. Zoho Assist

    • Key Features: A cloud-based remote access and support tool that integrates well with Zoho’s suite of business collaboration tools. Features include on-demand remote support and screen sharing.

    • Best For: Small to medium businesses and IT support teams needing integration with Zoho products.

    • Pricing: Affordable pricing for small businesses, with flexible subscription models.

    • Learn More: Visit Zoho Assist

  5. GoToMyPC

    • Key Features: Remote access for personal or business use with drag-and-drop file transfer and remote printing.

    • Best For: Remote teams and individuals needing quick and secure access to files, applications, and devices.

    • Pricing: Subscription-based pricing with a free trial.

    • Learn More: Visit GoToMyPC

For IT Support & Enterprises:

  1. RealVNC Connect

    • Key Features: Offers 256-bit AES encryption for secure access, supports attended and unattended access, and does not charge on a per-user basis, making it cost-effective for large businesses.

    • Best For: IT teams and businesses with multiple users who need secure, flexible remote access to devices.

    • Pricing: Pricing based on the number of devices and features required.

    • Learn More: Visit RealVNC

  2. ConnectWise Control (formerly ScreenConnect)

    • Key Features: Provides robust remote support, access, and meeting capabilities. Highly flexible and scalable, it’s designed for IT support teams and MSPs (Managed Service Providers).

    • Best For: IT teams, MSPs, and businesses needing a robust solution with meeting and support features.

    • Pricing: Pricing varies based on usage and features.

    • Learn More: Visit ConnectWise

  3. Dameware Remote Support

    • Key Features: This tool provides both on-premises and cloud-based remote support. Strong integration with Active Directory enhances security and user management.

    • Best For: Large organizations and enterprises looking for a comprehensive support solution with strong security features.

    • Pricing: Flexible pricing for different business sizes.

    • Learn More: Visit Dameware Remote Support

For High-Performance & Specialized Use:

  1. AnyDesk

    • Key Features: Known for its lightweight design and performance, AnyDesk provides high-speed remote access with strong security features and easy file transfers.

    • Best For: Users needing a high-performance tool for remote access, especially for technical work.

    • Pricing: Affordable pricing with options for both personal and business use.

    • Learn More: Visit AnyDesk

  2. UltraVNC

    • Key Features: A free and open-source tool for Windows users, UltraVNC allows you to control another computer via the internet. It’s particularly useful for technical support teams needing to provide remote assistance.

    • Best For: IT support teams and technical professionals who need remote access with file transfer and session encryption features.

    • Pricing: Free

    • Learn More: Visit UltraVNC

  3. Join.me

    • Key Features: Provides flexible online meetings with unlimited audio, screen sharing, and recording. Great for team collaboration and virtual meetings.

    • Best For: Businesses looking for an easy-to-use solution for online meetings and collaborations.

    • Pricing: Subscription plans with free and premium options.

    • Learn More: Visit Join.me

Comparative Summary of Features:

Tool Best For Pricing Key Features Security Features Platform Support Use Case Integration Options Session Recording Remote Printing Cross-Platform Support Remote File Transfer Link
Splashtop Personal & Business Affordable Remote printing, file transfer, session recording 256-bit AES encryption Windows, macOS, iOS, Android Remote access, IT support Cloud storage, business integrations Yes Yes Yes Yes Visit Website
NoMachine Personal Free High-quality multimedia support, session recording 256-bit AES encryption Windows, macOS, Linux, Raspberry Pi Remote desktop experience None Yes No Yes Yes Visit Website
Chrome Remote Desktop Personal Free Browser-based access, no installation No specific encryption details Windows, macOS, Linux Basic remote access Google account integration No No Yes Yes Visit Website
LogMeIn Pro SMBs, Freelancers Subscription 1TB cloud storage, remote printing, high-quality audio streaming 256-bit AES encryption, 2FA Windows, macOS Remote access, file sharing Cloud storage, business integrations Yes Yes Yes Yes Visit Website
Dameware Remote Everywhere SMBs Subscription Cloud-based support, system administration 256-bit AES encryption Windows, macOS IT support, system administration Active Directory integration Yes Yes Yes Yes Visit Website
Zoho Assist SMBs, IT Support Flexible On-demand support, screen sharing 256-bit AES encryption Windows, macOS, Linux Remote support, device management Zoho suite integration Yes Yes Yes Yes Visit Website
RemotePC Teams, SMBs Subscription Remote access, session recording 256-bit AES encryption Windows, macOS, Linux, iOS, Android Collaboration, remote access Cloud storage, collaboration tools Yes Yes Yes Yes Visit Website
GoToMyPC Remote Teams Subscription Drag-and-drop file transfer, remote printing 256-bit AES encryption Windows, macOS Remote access, file transfer None Yes Yes Yes Yes Visit Website
RealVNC Connect IT Teams Subscription Multi-user access, attended and unattended support 256-bit AES encryption, 2FA Windows, macOS, Linux Business, IT support Business integrations Yes Yes Yes Yes Visit Website
AnyDesk Professionals Affordable Fast, lightweight, high-performance remote access 256-bit AES encryption Windows, macOS, Linux, iOS, Android Technical access, remote desktop None Yes No Yes Yes Visit Website
UltraVNC IT Support Free Remote desktop, file transfer Session encryption Windows Remote support None Yes Yes Yes Yes Visit Website
Join.me Business Collaboration Subscription Unlimited audio, meeting scheduling 256-bit AES encryption Windows, macOS, Linux Virtual meetings, webinars Audio, scheduling, screen sharing Yes No Yes Yes Visit Website