Toronto Public Library Overcomes Cyberattack Aftermath: A Four-Month Ordeal of Restoring Services and Managing Returned Books

Toronto Public Library Overcomes Cyberattack Aftermath: A Four-Month Ordeal of Restoring Services and Managing Returned Books. After a ransomware attack paralyzed the Toronto Public Library’s computer systems for over four months, the library is now managing the aftermath, which includes reintegrating one million books back into circulation. The cyberattack left nearly 5,000 library computers unusable and halted the electronic cataloguing system, causing returned books to accumulate in storage. Domenic Lollino, working at the library’s distribution center, along with others, has been laboring through 12-hour shifts to address the backlog of books, which had to be stored in tractor-trailers during the system downtime.

The Toronto Public Library, known as the busiest urban public library system globally, experienced a significant disruption in its services. In 2022, library members borrowed items around 27 million times from its collection of 11 million lendable items, underscoring the impact of the cyberattack. The attack, which occurred on October 28, encrypted the library’s computer systems and compromised employee data, but the library opted not to pay a ransom, choosing instead to rebuild its systems while keeping its doors open.

Toronto Public Library Overcomes Cyberattack Aftermath: A Four-Month Ordeal of Restoring Services and Managing Returned Books

The restoration efforts have brought relief to library staff who had to find manual workarounds for their tasks. Jan Dawson, an area manager for the library, highlighted the initial reliance on pen and paper to keep book circulation going. The library’s efforts to maintain service included storing books in cardboard boxes and advising patrons on alternative ways to access essential services like public computers and printing.

Libraries play a crucial role in supporting underserved populations by offering internet access, warmth, and shelter, as well as being a community pillar. The cyberattack has highlighted the vulnerability of public institutions to such threats and the resilience required to recover and continue serving the community. Cybersecurity experts warn that paying ransoms only fuels further criminal activity, and the Toronto Public Library’s stance against paying the ransom underscores the broader challenge of dealing with cyberattacks in a way that doesn’t incentivize future crimes.

Toronto Public Library’s website partially restored months after cyberattack

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