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Post: Overcoming Adobe Genuine Alerts: A Guide for Windows and Mac Users
Overcoming Adobe Genuine Alerts: A Guide for Windows and Mac Users: A Comprehensive Guide
Adobe has recently escalated its enforcement of the Adobe genuine software integrity service, causing numerous users to encounter an error message indicating their Adobe software is not genuine. This can be quite disruptive for users. However, there’s no need to worry as there are effective methods to halt the Adobe genuine service notifications. Let’s explore these solutions.
Part 1: Understanding Adobe Genuine Software Integrity Service
Adobe Suite, a popular choice for video and photo editing software, has seen an increase in demand for advanced property protection due to its widespread use. To address this, Adobe has enhanced its efforts to verify the authenticity of installed products, aiming to identify legitimate users and discourage piracy. Adobe employs various technologies and services for this purpose. If it identifies that the software has been tampered with or an account compromised, it triggers an error message stating that the Adobe software in use is not genuine. Additionally, users will notice a verification process in their task manager or activity monitor through the Adobe Genuine Software Integrity Service. This issue affects both Mac and Windows users alike.
Part 2: Reasons Behind the “The Adobe Software youβre using is not genuine” Alert
Adobe conducts several validation checks to ascertain user authenticity. If it detects any abnormal activity, it assumes that the account has been altered or pirated, suggesting a violation of licensing terms. Interestingly, an increasing number of users who have purchased legitimate Adobe products also report receiving this error message, typically when the product was not bought directly from the official Adobe website.
Part 3: Disabling Adobe Genuine Software Integrity Service on Windows – Four Methods
For Windows users frustrated by persistent pop-up messages, the following four strategies offer relief, allowing for uninterrupted use of Adobe software.
Method 1: Downloading Official Adobe Genuine Version
Errors often stem from acquiring Adobe products through unofficial channels, leading to non-genuine software alerts. To prevent such issues, ensure you purchase Adobe suites directly from the official Adobe website, where you can find and buy the necessary software.
Method 2: Disabling Adobe Genuine Service Alert via Services
This straightforward approach works well for Windows 7, 8, and 10 users, allowing them to disable the Adobe Genuine Software Integrity Service without uninstalling the program.
- Start by searching for βServicesβ in the search bar.
- In the services window, click on the βStandardβ tab, locate βAdobe Genuine Software Integrity Serviceβ in the alphabetical list, right-click, and select βProperties.β
- Change the startup type to βDisabledβ under the General tab, apply the changes, and restart your computer to test the effectiveness of this method.
Overcoming Adobe Genuine Alerts A Guide for Windows and Mac Users
Method 3: Disabling Adobe Genuine Software Integrity Service Via Task Manager
This popular method involves the Task Manager to stop and remove the components triggering the pop-up message.
- Open the Task Manager by typing βTask Managerβ in the search box.
- Under βProcesses,β find and right-click on βAdobe Genuine Software Integrity Service,β
- select βOpen file locationβ to access the βAdobeGCClientβ folder. Return to the Task Manager, end the task, and then delete the entire AdobeGCClient folder to disable the service.
- Restart your computer to see if the issue persists.
Method 4: Disabling Adobe Genuine Software Integrity Service via Command Prompt
For those who find the previous methods ineffective, using the command prompt offers a manual alternative to block the Adobe genuine software integrity service.
Type βcmdβ in the search box,
right-click on the command prompt, and select
βRun as administrator.β
Enter βsc delete AGSServiceβ and press enter.
Then, navigate to βC:\Program Files (x86)\Common Files\Adobe\AdobeGCClientβ
and delete the βAdobeGCClientβ folder manually.
In the command prompt, type
βsc delete AAMUpdaterβ
and manually remove the associated folder from
βC:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA.βPart 4: Disabling Adobe Genuine Software Integrity Service on Mac – Overcoming Adobe Genuine Alerts: A Guide for Windows and Mac Users
The process to deactivate Adobe’s genuine software integrity service on a Mac varies from that on Windows, although the service itself functions similarly. Follow these steps to disable it:
- Launch the Finder app and select “Go” from the top menu bar, then choose “Go to Folder”. For accessing the library folder in the newest version, click “Go” and enter β~/libraryβ.
- Navigate through “Application Support” > “Adobe” > “AdobeGCCClient“.
- Delete the entire AdobeGCCClient folder and then empty the trash. By following these steps, you’ll successfully disable the Adobe genuine software integrity service on your Mac, allowing you to proceed with your tasks without interruptions.
Adobe Inc.
 |
|
|
|
| Formerly | Adobe Systems Incorporated (1982β2018) |
|---|---|
| Company type | Public |
|
|
| Industry | Software |
| Founded | DecemberΒ 1982 Mountain View, California, U.S. |
| Founders | |
| Headquarters | Adobe World Headquarters,
, U.S.
|
|
Area served
|
Worldwide |
|
Key people
|
|
| Products | |
| Services | SaaS |
| Revenue |  Β US$19.41 billion (Fiscal Year Ended December 1, 2023)[1] |
| Β US$6.098 billion (Fiscal Year Ended December 2, 2022)[1] |
|
 Β US$4.756 billion (Fiscal Year Ended December 2, 2022)[1] |
|
| Total assets | Β US$27.165 billion (Fiscal Year Ended December 2, 2022)[1] |
| Total equity | Β US$14.051 billion (Fiscal Year Ended December 2, 2022)[1] |
|
Number of employees
|
29,239 (As of December 2, 2022)[1] |
| Website | adobe.com |
| FootnotesΒ / references [2]Β [1][3] |
|
Adobe Inc.Β (/ΙΛdoΚbi/Β Ι-DOH-bee), formerlyΒ Adobe Systems Incorporated, is an AmericanΒ multinationalΒ computer softwareΒ companyΒ incorporated in Delaware[4]Β and headquartered inΒ San Jose, California. It has historically specialized in software for the creation and publication of a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print. Its flagship products includeΒ Adobe PhotoshopΒ image editing software;Β Adobe IllustratorΒ vector-based illustration software; AdobeΒ Acrobat ReaderΒ and theΒ Portable Document FormatΒ (PDF); and a host of tools primarily for audio-visual content creation, editing and publishing. Adobe offered a bundled solution of its products namedΒ Adobe Creative Suite, which evolved into a subscriptionΒ software as a serviceΒ (SaaS) offering namedΒ Adobe Creative Cloud.[5]Β The company also expanded into digital marketing software and in 2021 was considered one of the top global leaders in Customer Experience Management (CXM).[6]
Adobe was founded in December 1982[7]Β byΒ John WarnockΒ andΒ Charles Geschke, who established the company after leavingΒ Xerox PARCΒ to develop and sell theΒ PostScriptΒ page description language. In 1985,Β Apple ComputerΒ licensed PostScript for use in itsΒ LaserWriterΒ printers, which helped spark theΒ desktop publishingΒ revolution.[8]Β Adobe later developed animation and multimedia through its acquisition ofΒ Macromedia, from which it acquiredΒ Macromedia Flash; video editing and compositing software withΒ Adobe Premiere, later known asΒ Adobe Premiere Pro;Β low-codeΒ web development withΒ Adobe Muse; and a suite of software for digital marketing management.
As of 2022, Adobe has more than 26,000 employees worldwide.[7]Β Adobe also has major development operations in the United States inΒ Newton,[9]Β New York City,Β Arden Hills,Β Lehi,Β Seattle,Β AustinΒ andΒ San Francisco. It also has major development operations inΒ NoidaΒ andΒ BangaloreΒ in India.[10]
History[edit]
.svg "Overcoming Adobe Genuine Alerts: A Guide For Windows And Mac Users 13"){kind=logo}
1980s
The company was started in John Warnock's garage.[11]Β The name of the company, Adobe, comes fromΒ Adobe CreekΒ inΒ Los Altos, California, a stream which ran behind Warnock's house.[7]Β That creek is so named because ofΒ the type of clayΒ found there (Adobe being a Spanish word forΒ Mudbrick), which alludes to the creative nature of the company's software. Adobe's corporate logo features a stylized "A" and was designed by graphic designer Marva Warnock, John Warnock's wife.[12]Β In 2020, the company updated its visual identity, including updating its logo to a single color, an all-red logo.[13]Β Steve JobsΒ attempted to buy the company for $5 million[14]Β in 1982, but Warnock and Geschke refused. Their investors urged them to work something out with Jobs, so they agreed to sell him shares worth 19 percent of the company. Jobs paid a five-times multiple of their company's valuation at the time, plus a five-year license fee for PostScript, in advance. The purchase and advance made Adobe the first company in the history of Silicon Valley to become profitable in its first year.[15]
Warnock and Geschke considered various business options including a copy-service business and a turnkey system for office printing. Then they chose to focus on developing specialized printing software and created the Adobe PostScript page description language.[16]
PostScript was the first international standard for computer printing as it included algorithms describing the letter-forms of many languages. Adobe added kanji printer products in 1988.[17]Β Warnock and Geschke were also able to bolster the credibility of PostScript by connecting with a typesetting manufacturer. They weren't able to work with Compugraphic, but then worked with Linotype to license the Helvetica and Times Roman fonts (through the Linotron 100).[18]Β By 1987, PostScript had become the industry-standard printer language with more than 400 third-party software programs and licensing agreements with 19 printer companies.[19]
Adobe's first products afterΒ PostScriptΒ wereΒ digital fontsΒ which they released in a proprietary format calledΒ Type 1, worked on byΒ Bill PaxtonΒ after he left Stanford. Apple subsequently developed a competing standard,Β TrueType, which provided full scalability and precise control of theΒ pixelΒ pattern created by the font's outlines, and licensed it toΒ Microsoft.
In the mid-1980s, Adobe entered the consumer software market withΒ Illustrator, aΒ vector-based drawing program for theΒ Apple Macintosh. Illustrator, which grew out of the firm's in-house font-development software, helped popularize PostScript-enabled laser printers.
Adobe entered theΒ NASDAQ Composite indexΒ in August 1986. Its revenue has grown from roughly $1 billion in 1999 to $4 billion in 2012.[20]Β Adobe's fiscal years run from December to November. For example, the 2020 fiscal year ended on November 27, 2020.[21]
In 1989, Adobe introduced what was to become itsΒ flagshipΒ product, a graphics editing program for the Macintosh calledΒ Photoshop. Stable and full-featured, Photoshop 1.0 was ably marketed by Adobe and soon dominated the market.
1990s
In 1993, Adobe introducedΒ PDF, the Portable Document Format, and itsΒ Adobe Acrobat and ReaderΒ software. PDF is now an International Standard:Β ISO 32000-1:2008.
In December 1991, Adobe releasedΒ Adobe Premiere, which Adobe rebranded asΒ Adobe Premiere ProΒ in 2003. In 1992, Adobe acquiredΒ OCR Systems, Inc. In 1994, Adobe acquired theΒ Aldus CorporationΒ and addedΒ PageMakerΒ andΒ After EffectsΒ to its product line later in the year; it also controls theΒ TIFFΒ file format. In the same year, Adobe acquired LaserTools Corp and Compution Inc.[22]Β In 1995, Adobe addedΒ FrameMaker, the long-document DTP application, to its product line after Adobe acquired Frame Technology Corp. In 1996, Adobe acquired Ares Software Corp.[23]Β In 2002, Adobe acquired Canadian company Accelio (also known asΒ JetForm).[24]
2000
In May 2003, Adobe purchased audio editing and multitrack recording software Cool Edit Pro from Syntrillium Software for $16.5Β million,[25]Β as well as a largeΒ loopΒ library called "Loopology". Adobe then renamed Cool Edit Pro to "Adobe Audition" and included it in the Creative Suite.
On December 3, 2005, Adobe acquired its main rival,Β Macromedia, in aΒ stock swapΒ valued at about $3.4Β billion, addingΒ ColdFusion,Β Contribute,Β Captivate, Breeze (rebranded asΒ Adobe Connect),Β Director,Β Dreamweaver,Β Fireworks,Β Flash,Β FlashPaper,Β Flex,Β FreeHand,Β HomeSite,Β JRun,Β Presenter, andΒ AuthorwareΒ to Adobe's product line.[26]
Adobe released Adobe Media Player in April 2008.[27]Β On April 27, Adobe discontinued the development and sales of its olderΒ HTML/web development software,Β GoLive, in favor ofΒ Dreamweaver. Adobe offered a discount on Dreamweaver for GoLive users and supports those who still use GoLive with online tutorials and migration assistance. On June 1, Adobe launchedΒ Acrobat.com, a series ofΒ web applicationsΒ geared for collaborative work.[28]Β Creative Suite 4, which includes Design, Web, Production Premium, and Master Collection came out in October 2008 in six configurations at prices from about US$1,700 to $2,500[29]Β or by individual application.[30]Β The Windows version of Photoshop includes 64-bit processing.[30]Β On December 3, 2008, Adobe laid off 600 of its employees (8% of the worldwide staff) citing theΒ weak economic environment.
On September 15, 2009, Adobe Systems announced that it would acquire online marketing and web analytics companyΒ OmnitureΒ for $1.8Β billion.[31]Β The deal was completed on October 23, 2009.[32]Β Former Omniture products were integrated into theΒ Adobe Marketing Cloud.[33]
On November 10, 2009, the company laid off a further 680 employees.[34]
2010s
Adobe's 2010 was marked by continuing front-and-back arguments with Apple over the latter's non-support for Adobe Flash on itsΒ iPhone,Β iPadΒ and other products.[35]Β Former Apple CEO Steve Jobs claimed that Flash was not reliable or secure enough, while Adobe executives have argued that Apple wishes to maintain control over the iOS platform. In April 2010, Steve Jobs published a post titledΒ Thoughts on FlashΒ where he outlined his thoughts onΒ FlashΒ and the rise ofΒ HTML 5.[36]Β In July 2010, Adobe bought Day Software[37]Β integrating their line of CQ Products: WCM,[38]Β DAM,[39]Β SOCO,[40]Β and Mobile[41]
In January 2011, Adobe acquired DemDex, Inc. with the intent of adding DemDex's audience-optimization software to its online marketing suite.[42]Β At Photoshop World 2011, Adobe unveiled a new mobile photo service.[43]Β Carousel is a new application for iPhone, iPad, andΒ MacΒ that uses Photoshop Lightroom technology to allow users to adjust and fine-tune images on all platforms.[43]Β Carousel will also allow users to automatically sync, share and browse photos.[43]Β The service was later renamed to "Adobe Revel".[44]
In October 2011, Adobe acquired Nitobi Software, the maker of theΒ mobile applicationΒ development frameworkΒ PhoneGap. As part of the acquisition, the source code of PhoneGap was submitted to theΒ Apache Foundation, where it becameΒ Apache Cordova.[45]
In November 2011, Adobe announced that they would cease development of Flash for mobile devices following version 11.1. Instead, it would focus on HTML 5 for mobile devices.[46]Β In December 2011, Adobe announced that it had entered into a definitive agreement to acquire privately held Efficient Frontier.[47]
In December 2012, Adobe opened a new 280,000-square-foot (26,000Β m2) corporate campus inΒ Lehi, Utah.[48]
In 2013, Adobe endured a major security breach. Vast portions of the source code for the company's software were stolen and posted online[49]Β and over 150 million records of Adobe's customers have been made readily available for download.[50]Β In 2012, about 40 million sets of payment card information were compromised by a hack at Adobe.[51]
AΒ class-action lawsuitΒ alleging that the company suppressed employee compensation wasΒ filed against Adobe, and three otherΒ Silicon Valley-based companies in a California federal district court in 2013.[52]Β In May 2014, it was revealed the four companies, Adobe,Β Apple, Google, andΒ IntelΒ had reached an agreement with the plaintiffs, 64,000 employees of the four companies, to pay a sum of $324.5Β million to settle the suit.
In March 2018, at Adobe Summit, the company andΒ NvidiaΒ publicized a key association to quickly upgrade their industry-driving AI and profound learning innovations. Expanding on years of coordinated effort, the organizations will work to streamline the Adobe Sensei AI and machine learning structure for NvidiaΒ GPUs. The joint effort will speed up time to showcase and enhance the execution of new Sensei-powered services for Adobe Creative Cloud and Experience Cloud clients and engineers.
Adobe and Nvidia have co-operated for over 10 years on empowering GPU quickening for a wide arrangement of Adobe's creative and computerized encounter items. This incorporates Sensei-powered features, for example, auto lip-sync in Adobe Character Animator CC and face-aware editing in Photoshop CC, and also cloud-based AI/ML items and features, for example, picture investigation for Adobe Stock and Lightroom CC and auto-labeling in Adobe Experience Supervisor.[53]
In May 2018, Adobe stated they would buy e-commerce services providerΒ Magento CommerceΒ from private equity firm Permira for $1.68Β billion.[54]Β This deal will help bolster its Experience Cloud business, which provides services including analytics, advertising, and marketing. The deal is closed on June 19, 2018.[55]
In September 2018, Adobe announced its acquisition of marketing automation software companyΒ Marketo.[56]
In October 2018, Adobe officially changed its name from Adobe Systems Incorporated to Adobe Inc.[57]
In January 2019, Adobe announced its acquisition of 3D texturing company Allegorithmic.[58]
2020s
In 2020, the annual Adobe Summit was canceled due to theΒ COVID-19 pandemic. The event took place online and saw over 21 million total video views[59]Β and over 2.2 million visits to the event website.
In July 2020, as the United States presidential elections approached, the software giant imposed a ban on the political ads features on its digital advert sales platform.[60]
On November 9, 2020, Adobe announced it would spend US$1.5 billion to acquireΒ Workfront, a provider of marketing collaboration software.[61]Β The acquisition was completed in early December 2020.[62]
On August 19, 2021, Adobe announced it had entered into a definitive agreement to acquire Frame.io, a leading cloud-based video collaboration platform. The transaction is valued at $1.275 billion and closed during the fourth quarter of Adobe's 2021 fiscal year.[63]
On September 15, 2021, Adobe Inc. formally announced that it will add payment services to its e-commerce platform this year, allowing merchants on their platform a method to accept payments including credit cards andΒ PayPal.[64]
Failed acquisition of Figma[edit]
In September 2022, Adobe announced that it had agreed to buy the software design start-upΒ FigmaΒ for $20Β billion.[65]Β The cloud-based design software from Figma directly competes withΒ Adobe XD.[66]Β The deal faced regulatory scrutiny.[67]
In February 2023, it was announced theΒ European CommissionΒ would review the acquisition underΒ European UnionΒ merger regulation (EUMR).[68]Β Adobe will be required to pay Figma a reverse termination fee of $1 billion if the transaction fails to receive regulatory clearance, or if it fails to close within 18 months from September 15, 2022.[69]Β On December 18, 2023, the two firms announced they were abandoning the merger, citing push-back from regulators in the United Kingdom and European Union as the root cause.[70][71]
Finances
| Year | Revenue in mil. US-$ |
Growth Rate % |
Net Income in mil. US-$ |
Price per Share in US-$ |
Employees |
|---|---|---|---|---|---|
| 2005 | 1,966 | 603 | 30.77 | ||
| 2006 | 2,575 | 23.65% | 506 | 35.60 | |
| 2007 | 3,158 | 18.46% | 724 | 41.97 | |
| 2008 | 3,580 | 11.79% | 872 | 35.33 | |
| 2009 | 2,946 | (21.52)% | 387 | 28.63 | |
| 2010 | 3,800 | 22.47% | 775 | 31.21 | |
| 2011 | 4,216 | 9.87% | 833 | 31.12 | |
| 2012 | 4,404 | 4.27% | 833 | 32.67 | |
| 2013 | 4,055 | (8.61)% | 290 | 46.80 | 11,847 |
| 2014 | 4,147 | 2.22% | 268 | 67.45 | 12,499 |
| 2015 | 4,796 | 13.53% | 630 | 80.97 | 13,893 |
| 2016 | 5,854 | 18.07% | 1,169 | 97.32 | 15,706 |
| 2017 | 7,302 | 19.83% | 1,694 | 144.00 | 17,973 |
| 2018 | 9,030 | 19.14% | 2,591 | 226.24 | 21,357 |
| 2019[73] | 11,178 | 19.16% | 2,951 | 490.564 | 22,634 |
| 2020 | 12,806* | 12.8%* | 3,669* | 22,516 | |
| 2021[74] | 15,79* | 23%* | 4,822* |
Products
Adobe's currently supported roster of software, online services and file formats comprises the following (as of OctoberΒ 2022):
| Name | Icon | Type |
|---|---|---|
| Photoshop |  |
Raster graphics editor |
| Photoshop Elements |  |
Raster graphics editor, hobbyist |
| Illustrator |  |
Vector graphics editor |
| FreeHand |  |
Vector graphics editor |
| Acrobat DC |  |
Portable Document FormatΒ viewer, creator, and editor |
| FrameMaker |  |
ComplexΒ document processor |
| XD |  |
Vector design tool forΒ webΒ andΒ mobileΒ applications |
| InDesign |  |
Desktop publishingΒ design and typesetting tool |
| Lightroom |  |
Raw image processor |
| Express |  |
Vector design tool for web and mobile applications |
| InCopy | .svg "Overcoming Adobe Genuine Alerts: A Guide For Windows And Mac Users 25"){kind=icon} |
SimpleΒ word processor |
| Name | Icon | Type |
|---|---|---|
| Dreamweaver |  |
Web developmentΒ tool |
| Flash |  |
MultimediaΒ software platform |
| Name | Icon | Type |
|---|---|---|
| Premiere Pro |  |
Non-linear video editor |
| Premiere Elements |  |
Non-linear video editor, hobbyist |
| Audition | .svg "Overcoming Adobe Genuine Alerts: A Guide For Windows And Mac Users 30"){kind=icon} |
Audio editor |
| After Effects |  |
DigitalΒ visual effects,Β motion graphics, andΒ compositingΒ application |
| Character Animator | .svg "Overcoming Adobe Genuine Alerts: A Guide For Windows And Mac Users 32"){kind=icon} |
Motion captureΒ tool |
| Prelude | .svg "Overcoming Adobe Genuine Alerts: A Guide For Windows And Mac Users 33"){kind=icon} |
Broadcast ingest and loggingΒ application |
| Animate | .svg "Overcoming Adobe Genuine Alerts: A Guide For Windows And Mac Users 34"){kind=icon} |
Computer animationΒ application |
| Name | Icon | Type |
|---|---|---|
| Captivate |  |
E-learning courseΒ authoring tool |
| Presenter Video Express |  |
ScreencastingΒ recorder and editor |
| Connect | .svg "Overcoming Adobe Genuine Alerts: A Guide For Windows And Mac Users 37"){kind=icon} |
TeleconferencingΒ andΒ videotelephonyΒ tool |
| Name | Icon | Type |
|---|---|---|
| ColdFusion |  |
Rapid web-application developmentΒ platform |
| Content Server |  |
E-bookΒ digital rights managementΒ system |
| LiveCycle |  |
Java EEΒ Service-oriented architectureΒ software |
| Name | Icon | Type |
|---|---|---|
| Aero | .svg "Overcoming Adobe Genuine Alerts: A Guide For Windows And Mac Users 41"){kind=icon} |
Augmented realityΒ authoring and publishing tool |
| Dimension |  |
3D renderingΒ and rudimentaryΒ designΒ tool |
| Substance 3D |  |
Pre-rigged 3D model posing and customization tool |
- Digital Marketing Management Software
- Adobe Experience Cloud,Β Adobe Experience ManagerΒ (AEM 6.2), XML Documentation add-on (for AEM),Β Mixamo
- Formats
- Portable Document FormatΒ (PDF), PDF's predecessorΒ PostScript,Β ActionScript, Shockwave Flash (SWF),Β Flash VideoΒ (FLV), andΒ FilmstripΒ (.flm)[75]
- Web-hosted services
- Adobe Color,Β Photoshop Express,Β Acrobat.com,Β BehanceΒ andΒ Adobe Express.
- Adobe Renderer
- Adobe Media Encoder
- Adobe Stock
- AΒ microstockΒ agency that presently provides over 57 million high-resolution, royalty-free images and videos available to license (via subscription or credit purchase methods). In 2015, Adobe acquired Fotolia, a stock content marketplace founded in 2005 by Thibaud Elziere, Oleg Tscheltzoff, and Patrick Chassany which operated in 23 countries.[76]Β It is run as a stand-alone website.
- Adobe Experience Platform
- A family of content, development, and customer relationship management products, with what Adobe calls the "next generation" of its Sensei artificial intelligence and machine learning framework, introduced in March 2019.[77]
Reception[edit]
Since 2000, Fortune has recognized Adobe as one of the 100 Best Companies to Work For. In 2021, Adobe was ranked 16th.[78]Β Glassdoor recognized Adobe as a Best Place to Work.[79]Β In October 2021, Fast Company included Adobe on their Brands That Matter list.[80]Β In October 2008, Adobe Systems Canada Inc. was named one of "Canada's Top 100 Employers" by Mediacorp Canada Inc. and was featured inΒ Maclean'sΒ newsmagazine.[81]
Adobe received a five-star rating from theΒ Electronic Frontier FoundationΒ with regard to its handling of government data requests in 2017.[82]
In 2022, Adobe was listed as one of theΒ Best Places to Work for Disability InclusionΒ by the Disability Equality Index (DEI).[83]
Criticisms[edit]
Pricing[edit]
Adobe has been criticized for its pricing practices,[84][85]Β with retail prices being up to twice as much in non-US countries.[86]
After Adobe revealed the pricing for the Creative Suite 3 Master Collection, which was Β£1,000 higher for European customers,[87]Β a petition to protest over "unfair pricing" was published and signed by 10,000 users.[88]Β In June 2009, Adobe further increased its prices in the UK by 10% in spite of weakening of the pound against the dollar,[89]Β and UK users were not allowed to buy from the US store.[90]
Adobe'sΒ ReaderΒ andΒ FlashΒ programs were listed on "The 10 most hated programs of all time" article byΒ TechRadar.[91]
Security[edit]
Hackers have exploited vulnerabilities in Adobe programs, such as Adobe Reader, to gain unauthorized access to computers.[92]Β Adobe's Flash Player has also been criticized for, among other things, suffering from performance, memory usage and security problems (seeΒ criticism of Flash Player). A report by security researchers fromΒ Kaspersky LabΒ criticized Adobe for producing the products having top 10 security vulnerabilities.[93]
Observers noted that Adobe was spying on its customers by includingΒ spywareΒ in the Creative Suite 3 software and quietly sending user data to a firm namedΒ Omniture.[94]Β When users became aware, Adobe explained what the suspicious software did and admitted that they: "could and should do a better job taking security concerns into account".[95]Β When a security flaw was later discovered in Photoshop CS5, Adobe sparked outrage by saying it would leave the flaw unpatched, so anyone who wanted to use the software securely would have to pay for an upgrade.[96]Β Following a fierce backlash Adobe decided to provide the software patch.[97]
Adobe has been criticized for pushing unwanted software including third-party browser toolbars and free virus scanners, usually as part of theΒ FlashΒ update process,[98]Β and for pushing a third-partyΒ scarewareΒ program designed to scare users into paying for unneeded system repairs.[99]
Customer data breach[edit]
On October 3, 2013, the company initially revealed that 2.9Β million customers' sensitive and personal data was stolen in a security breach which included encrypted credit card information.[100][101][102]Β Adobe later admitted that 38 million active users have been affected and the attackers obtained access to their IDs and encrypted passwords, as well as to many inactive Adobe accounts.[103][104]Β The company did not make it clear if all the personal information was encrypted, such as email addresses and physical addresses, thoughΒ dataΒ privacy lawsΒ in 44 states require this information to be encrypted.[105][106]
In late 2013 a 3.8 GB file stolen from Adobe and containing 152 million usernames, reversibly encrypted passwords and unencrypted password hints was posted on AnonNews.org.[107]Β LastPass, a password security firm, said that Adobe failed to use best practices for securing the passwords and has notΒ saltedΒ them.[108][109]Β Another security firm,Β Sophos, showed that Adobe used aΒ weak encryptionΒ method permitting the recovery of a lot of information with very little effort.[110]Β According toΒ ITΒ expert Simon Bain, Adobe has failed its customers and 'should hang their heads in shame'.[111]
Many of the credit cards were tied to theΒ Creative CloudΒ software-by-subscription service.[112]Β Adobe offered its affected US customers a free membership in a credit monitoring service, but no similar arrangements have been made for non-US customers.[113][114]Β When aΒ data breachΒ occurs in the US, penalties depend on the state where the victim resides, not where the company is based.[115]
After stealing the customers' data, cyber-thieves also accessed Adobe'sΒ source codeΒ repository, likely in mid-August 2013.[116]Β BecauseΒ hackersΒ acquired copies of the source code of AdobeΒ proprietaryΒ products,[117]Β they could find and exploit any potential weaknesses in its security, computer experts warned.[118]Β Security researcherΒ Alex Holden, chief information security officer of Hold Security, characterized this Adobe breach, which affectedΒ Acrobat,Β ColdFusionΒ and numerous other applications, as "one of the worst in US history".[119]Β Adobe also announced that hackers stole parts of the source code ofΒ Photoshop, which according to commentators could allow programmers to copy its engineering techniques[120]Β and would make it easier to pirate Adobe's expensive products.[121][122]
Published on a server of a Russian-speakingΒ hacker group,[123]Β the "disclosure of encryption algorithms, other security schemes, and software vulnerabilities can be used to bypass protections for individual and corporate data" and may have opened the gateway to new generationΒ zero-day attacks. Hackers already used ColdFusion exploits to make off with usernames and encrypted passwords ofΒ PR Newswire's customers, which has been tied to the Adobe security breach.[124]Β They also used a ColdFusion exploit to breach Washington state court and expose up to 200,000 Social Security numbers.[125]
Anti-competitive practices[edit]
In 1994, Adobe acquired Aldus Corp., a software vendor that sold FreeHand, a competing product.[126][127]Β FreeHandΒ was direct competition toΒ Adobe Illustrator, Adobe's flagship vector-graphics editor.[126][127]Β TheΒ Federal Trade CommissionΒ intervened and forced Adobe to sell FreeHand back to Altsys, and also banned Adobe from buying back FreeHand or any similar program for the next 10 years (1994β2004).[126][127]Β Altsys was then bought byΒ Macromedia, which released versions 5 to 11.[127]Β When Adobe acquired Macromedia in December 2005, it stalled development ofΒ FreeHandΒ in 2007, effectively rendering it obsolete.[126][128]Β With FreeHand and Illustrator, Adobe controlled the only two products that compete in the professional illustration program market for Macintosh operating systems.[126]
In 2011, a group of 5,000 FreeHand graphic designers convened under the bannerΒ Free FreeHand, and filed a civil antitrust complaint in the US District Court for the Northern District of California against Adobe.[126][127][129][130]Β The suit alleged thatΒ Adobe has violated federal and state antitrust laws by abusing its dominant position in the professional vector graphic illustration software marketΒ and thatΒ Adobe has engaged in a series of exclusionary and anti-competitive acts and strategies designed to kill FreeHand, the dominant competitor to Adobe's Illustrator software product, instead of competing on the basis of product merit according to the principals of free market capitalism.[126][129][130]Β Adobe had no response to the claims and the lawsuit was eventually settled.[126][128]Β The FreeHand community believes Adobe should release the product to an open-source community if it cannot update it internally.[127]
As of 2010, on its FreeHand product page, Adobe stated, "While we recognize FreeHand has a loyal customer base, we encourage users to migrate to the new Adobe Illustrator CS4 software which supports both PowerPC and Intel-based Macs and Microsoft Windows XP and Windows Vista." As of 2016, the FreeHand page no longer exists; instead, it simply redirects to the Illustrator page. Adobe's software FTP server still contains a directory for FreeHand, but it is empty.[131]
Cancellation fees[edit]
In April 2021, Adobe received criticism from Twitter users for the company's cancellation fees after a customer shared a tweet showing they had been charged a $291.45 cancellation fee for their Adobe Creative Cloud subscription. Many also showed their cancellation fees for Adobe Creative Cloud, with this leading to many encouragingΒ piracyΒ of Adobe products and/or purchase of alternatives with lower prices or usingΒ free and open-sourceΒ software instead. Furthermore, there have been reports that with changing subscriptions it is possible to avoid paying this fee.[132][133]
Chief executive officers[edit]
- John WarnockΒ (1982β2000)
- Bruce ChizenΒ (2000β2007)
- Shantanu NarayenΒ (2007βpresent)
See also[edit]
- Adobe MAX
- Digital rights managementΒ (DRM)
- List of acquisitions by Adobe
- United States v. Elcom Ltd.
References[edit]
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External links
- Official websiteΒ
- Business data for Adobe Inc.:
- "Patents owned by Adobe Inc".Β US Patent & Trademark Office. RetrievedΒ December 8,Β 2005.[permanent dead link]
- Companies in the Nasdaq-100
- Companies listed on the Nasdaq
- Adobe Inc.
- 1982 establishments in California
- Companies based in San Jose, California
- Multinational companies headquartered in the United States
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